Thank you for choosing Plexicomm Internet Solutions! To ensure the best experience while using our service, it’s important to keep your computer up-to-date and protect your home network from intrusion and viruses. Please follow these steps to provide you with a basic level of security while browsing the web!

STEP 1 - Basic Set-up

While you can directly connect your computer to the Internet connection, we strongly recommend installing a router as the first device on your home network. A router will provide a good first layer of protection between your devices and the other users on the Internet.

When setting up or adding your own computers, routers, wireless routers or other devices, set the IP (Internet Protocol) address option to automatically obtain DHCP. If you need assistance in doing this, please contact Technical Support at 866-759-4678.

If you’re having difficulty connecting after changing settings, RESTART your computer and/or other devices. It is best to shutdown your computers using the ‘Shutdown’ command. Other network devices typically have no on/off switch and you can simply unplug the device from the power source. For more specific instructions, refer to the computer or device users’ manuals or contact Plexicomm Technical Support.

STEP 2 - Install Virus Protection

We recommend that all customers install a virus protection package on their computers. You can find many options for virus protection commercial or for free online. We recommend AVG: Anti-Virus Free Editions or Avast: Free AntiVirus.

Make sure to keep your virus software up-to-date. Viruses can infect your computer through bad links on the web and through email attachments, so always keep an eye out for something that looks suspicious and don’t open email attachments your aren’t expecting; even from friends. It is a common practice for hackers to infect one person’s computer and send an email with another copy of the virus to everyone in their address list.

STEP 3 – Install Antispyware/Antimalware Software

Spyware and Malware programs are only slightly less destructive than normal computer viruses. In many cases spyware and malware programs are used to trick you into downloading additional malicious programs and viruses. The less malicious programs still can consume system resources and display unwanted pop-up ads while you browse the internet.

We recommend either Spybot 2 from Safer-Networking.org or Windows Defender from Microsoft for protection against spyware and malware.

STEP 4 – Firewall Settings and Operating Systems Updates

Finally, you will want to enable your systems software Firewall and turn on Automatic Updates for your Operating System. Creating a firewall is critical to the health of your PC and your home network. A firewall helps defend your computer against intruders who try to access your computer over the internet. It is also very important to keep your computer up-to-date with the latest patches from Microsoft, Apple or for a Linux distribution. These patches are free and keep your computer updated to protect it from hackers and viruses that can infect your machine using older software vulnerabilities.

You should refer to the software or hardware manufacturer’s website for more detailed information.

For example, Microsoft users can go to http://www.microsoft.com/security/default.aspx to learn more about Safety and Security for Microsoft Windows Products.


Unfortunately Plexicomm Internet Solutions does not provide additional support for home computers. If you are experiencing technical issues with your system and need assistance we recommend you contact a local technical support company to assist you.